Shipping Information

We ship from South Africa and aim to deliver your order as quickly and safely as possible.

Order Processing

• 
  Orders are processed within 1–3 business days
  
• 
  Orders are not processed on weekends or public holidays
  
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  During high-volume periods or drops, processing times may be slightly longer

South Africa Shipping

We offer nationwide delivery within South Africa.

Estimated delivery times:

• 
  Major cities: 2–5 business days
  
• 
  Outlying areas: 3–7 business days

International Shipping

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  We ship internationally from South Africa
  
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  Estimated delivery time: 7–21 business days
  
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  International customers are responsible for any customs duties, taxes, or import fees charged by their country
  
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  Delivery times may vary due to customs clearance

Tracking Your Order

Once your order has shipped, tracking information will be emailed to you. Please allow up to 24 hours for tracking updates to appear.

Lost, Delayed, or Stolen Packages

We are not responsible for packages once they have been marked as delivered by the courier.

If your order appears delayed or lost in transit, please contact the courier directly using your tracking number. You may also reach out to us at hestiaapparel08@gmail.com, and we’ll assist where possible.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returns & Exchanges

We want you to be happy with your purchase. If something isn’t right, here’s how returns and exchanges work.

Return Eligibility

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  Items must be unworn, unwashed, and in original condition
  
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  All original tags and packaging must be included
  
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  Returns must be requested within 14 days of delivery
  
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  Proof of purchase is required
  

Non-Returnable Items

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  Sale or discounted items
  
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  Limited drops or exclusive releases
  
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  Gift cards
  
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  Items showing signs of wear, damage, or alteration
  

How to Start a Return

1. 
   Contact us at [your email here] with your order number
   
2. 
   We’ll send you return instructions
   
3. 
   Ship the item back within the approved timeframe
   

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Exchanges

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  Exchanges are subject to product availability
  
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  If your requested size or item is unavailable, a refund or store credit will be issued
  

Refunds

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  Once received and inspected, refunds will be processed within 5–10 business days
  
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  Refunds are issued to the original payment method
  
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  Shipping fees are non-refundable
  

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we’ll make it right.

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